Fulfillment Policies
At Danielle Laura | Virtual Assistant Services, we are committed to providing exceptional virtual assistant services tailored to your needs. To ensure clarity and build trust with our clients, we have outlined our fulfillment, refund, and cancellation policies below.
Refund Policy
At Danielle Laura | Virtual Assistant Services, we strive to meet and exceed your expectations. However, due to the nature of our services, we do not offer refunds. All sales are final once services have been rendered or work has commenced. If you have any concerns about the services provided, please contact us, and we will work with you to address and resolve the issue.
Cancellation Policy
We understand that circumstances may change, and you may need to cancel your subscription or retainer. Our cancellation policy is designed to be clear and fair:
Monthly Retainers:
- Clients must provide a minimum of 14 days’ notice to cancel a monthly retainer.
- To cancel, please send a written notification to [your email address] with your request to cancel the retainer.
- Cancellations made within this 14-day period will be effective at the end of the current billing cycle. No further charges will be incurred after the cancellation is processed.
Project-Based Services:
- For project-based services, cancellations can be made before the commencement of the project.
- Once the project has started, cancellations will not be accepted, and full payment is required as agreed upon in the contract.
PCI Compliance
At Danielle Laura | Virtual Assistant Services, we take the security of your payment information seriously. We comply with the Payment Card Industry Data Security Standards (PCI DSS) to ensure that all transactions are processed securely and that your sensitive data is protected. Our systems are regularly reviewed and updated to maintain the highest level of security, giving you peace of mind when you use our services. If you have any questions or concerns about our security practices, please contact us at any time.
Contact Information
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CONTACT DETAILS
Our full details are: Danielle Laura | Virtual Assistant Services
Full name of legal entity: Danielle Laura, LLC
Email address: hello@daniellelaurava.com
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@daniellelaurava.com.
